Karat or K is the unit used to denote the purity of gold.

The number before karat, or k, refers to how many parts out of 24 total parts are pure gold. 24K is the purest form of gold, but unfortunately, it’s very soft and cannot be used in jewelry by itself. In order to make jewelry that is hard and durable gold must be mixed with other metals such as Silver & Copper.10K gold contains 10 parts pure gold and 10 parts other metals. While 14k gold contains 14 parts pure gold and 14 parts other metals. To sum things up, 14k gold has more gold content compared to 10k gold.

Just like pure gold, pure silver is too soft for making jewelry. That is why it is mixed with other alloys to give it the hardness needed to make jewelry that stands up to the test of everyday wear. 925 Sterling silver is basically 92.5% pure silver mixed with 7.5% copper, zinc or nickel.

Great question! It is required by law for gold jewelry to be stamped with markings indicating the metal content. All our pendants and chains are stamped with their appropriate markings.

14K Stamp means the piece is 14 karats gold

10K Stamp means the piece is 10 karats gold

925 Stamp means the piece is 925 sterling silver

All of our products are nickel free except for white gold products which contain small amounts of nickel.

We manufacture all of our jewelry at our factory located in downtown Los Angeles.

We don't work with plated or filled gold. We only work with solid gold and 924 sterling silver.

We work with the United States Postal Service and FedEx.

Shipping on international orders does not include applicable fees, tax, and duty charges that are based on your own country's policy. There will most likely be a charge by the carrier/country for customs/tax charges (this occurs with any international order for any company).

Unfortunately we dont.

To send your item(s) back for a refund please make sure you are within the 30 day return window first.(30 day return window starts from the day you receive your item(s))

If you are within the 30 day window click here for detailed instructions on how to send your items for a refund.

Items sent back outside return window do not qualify for refunds. All items sent to us that are not eligible for refunds will be sent back.

Refunds will only be granted when returned items are in our possession. Refunds may take up to 2 -3 business days to be processed after we receive them.

If you are not completely satisfied with your order, you can return your items for an exchange within 30 days from the date of receipt.

• You will be responsible for return shipping costs unless Factory Direct Jewelry is at fault for sending you an incorrect or defective item.
• All items sent to us that are not eligible for exchange will be sent back.
• Any items sent back with minor adjustments and/or alterations will be void from an exchange and sent back.

To send your item(s) back for a exchange please make sure you are within the 30 day return window first.(30 day exchange window starts from the day you receive your item(s))

If you are within the 30 day window click here for detailed instructions on how to start an exchange.